Fix problems logging in to a Netflix account

In the era of accessing subscription-based entertainment services, Netflix has managed to top the chart by becoming the people’s favorite destination for streaming videos of different genres. During the pandemic, when people were struggling to cope up with the situation by staying locked in their houses, one thing that kept them entertained throughout the entire phase is “Netflix”. This platform not only offers you abundant shows, movies, and series from around the world, but it also releases its originals that are worth watching. However, just like any other platform could become problematic at some point in time, Netflix is also not an exception. Recently, many Netflix users are coming with complain that they can’t log in to Netflix even after providing the correct login details.

Can't Login to Netflix

Well, providing only the correct login details on the Netflix login page is not necessary but there are some other factors that work behind a successful and uninterrupted login. Therefore, in today’s post, we shall have a glance at how to fix Netflix sign-in errors or problems.

How to fix Netflix Sign-in Error?

The most commonly faced Netflix log-in error comes with the error message stating that “there was a problem signing in.” So, in case you ever come across this error, you can follow the troubleshooting methods that are listed below:

Verify your login credentials

The most common mistake made by the users when they try to log in to their accounts is while they enter the login credentials on the log-in page. Most probably, the same might have happened with you as well and you might not be realizing your mistake. So, it is better that you take a look at the provided login credentials and try to log in to your account once again.

Get help for finding your account

If you could not recall your account login information, then the best thing you can do is get help for finding out your account details. Here is how:

  1. First of all, launch the Netflix app on your mobile phone
  2. Now, go to the “Log In Help” page
  3. From there, click on the “I don’t remember my email or phone” option
  4. After that, provide your personal and card details to verify it’s you
  5. In the end, click on “Find account” and check the details

After you get to know these account details, you can try to log in to Netflix once again. If you can’t login to Netflix even after going through the steps mentioned in the section above, then you can refer to the section that follows.

Ways to fix Netflix login problems

If you are having issues with signing in to your Netflix account and you want to immediately gain back access to it, then you can follow the tips that are mentioned below:

Check server-related issues

If there is an issue with Netflix servers, then also you may not be able to access your account. To check if Netflix servers are down or not, you can go to and see if there is an ongoing issue with Netflix or not. If not, you can move to the next solution.

Disable the VPN

If you are using any kind of Virtual Private Network service on your device, then you are suggested to turn it off because Netflix might not be available in that country from where you are trying to stream it through. Thus, users are suggested to disable the VPN services for some time and see if it helps.

Delete Netflix app data (Only for Android users)

If you have an Android device from which you are trying to access Netflix, then you can follow the steps given below to clear the app data from your device:

  1. At first, unlock your device and go to the “Settings” menu
  2. From there, scroll down and select the “Apps” tab
  3. From the list of apps, choose “Netflix” by tapping on it
  4. Click on “Storage” and choose “Clear Data”


If you are still on the hunt for a solution fix can’t log in to the Netflix issue, then the last thing that you can try is uninstalling and reinstalling the Netflix application on your device. In addition to this, you can also try to reset the password of your device and make sure that you share it with only trustable people.

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